HELP & INFORMATION
Frequently asked questions.
Answers to common questions about VoyAccess, partnerships and travel-service bookings.
ABOUT VOYACCESS
Our business
What is VoyAccess?
A B2B travel-services distribution business connecting professional travel sellers with complementary travel products.
Who is VoyAccess designed for?
Our primary customers are travel agencies, tour operators and other eligible travel-industry businesses.
Which services are available?
Airport parking, airport transfers, eSIM, travel insurance, hotels and villas, and car rental.
Which markets does VoyAccess serve?
Our main commercial focus is Central Europe. Individual service availability varies by market, destination and supplier.
PARTNER ACCOUNTS
Working with VoyAccess
How does my agency become a partner?
Submit a partnership enquiry. Our team will review your company details and discuss suitable arrangements.
Can I book services for customers?
Approved agencies may arrange eligible products on behalf of their customers under the applicable terms.
Are all products available in every market?
No. Service availability depends on location, supplier and regulatory requirements.
BOOKINGS & SUPPORT
Booking questions
How are bookings confirmed?
Confirmation and documentation depend on the chosen product and its booking process.
Can bookings be changed or cancelled?
Changes, cancellations and refunds are subject to the applicable supplier and product conditions.
How are prices determined?
The pricing depends on the selected service, supplier and applicable commercial arrangement.
How do I contact support?
Use our contact page and include your booking reference and relevant travel details.
LET’S WORK TOGETHER
Still have a question?
We welcome enquiries from current and prospective travel partners.