Medical expenses
Eligible emergency medical expenses under the policy.
TRAVEL PROTECTION
Help customers travel with greater peace of mind.
Explore travel protection options through appropriate authorised distribution arrangements, subject to market availability.
SERVICE OVERVIEW
Protection for the unexpected.
Travel plans can be affected by medical emergencies, cancellations, baggage losses and disruptions. Appropriate insurance may help with specified risks under the coverage, limits and exclusions of the chosen policy.
Designed for professional travel sellers
Add relevant services to customer journeys through VoyAccess. Explore options, review conditions and coordinate the necessary booking information with your travel partners.
WHAT WE OFFER
Solutions for different travel requirements
Available products and conditions vary by supplier, market and destination.
Trip cancellation
Cover for specified cancellation circumstances.
Baggage protection
Defined loss, theft or damage events, subject to conditions.
Travel disruption
Benefits for qualifying delays or interruptions.
Additional options
Supplementary protection offered with eligible products.
AGENCY BENEFITS
More convenience for customers. More opportunities for agencies.
Complement the services your customers already book with relevant, practical additions.
- Complement existing travel arrangements with access to protection options.
- Help customers review relevant policy documents and conditions.
- Explore products under approved distribution arrangements.
- Give eligible travellers an opportunity to assess specified travel risks.
BOOKING PROCESS
A straightforward booking journey
The precise process depends on the selected service and its supplier.
01
Review requirements
Identify destination, dates and relevant insurance needs.
02
Explore eligible options
Review products permitted in the relevant market.
03
Read policy information
Check benefits, exclusions, limits and customer eligibility.
04
Arrange coverage
Complete the purchase or referral through an authorised channel.
FREQUENTLY ASKED QUESTIONS
Good to know
Important information for your next reservation.
Does insurance cover every cancellation?
No. Cancellation benefits apply only to circumstances specified by the policy.
Is medical coverage included?
This depends on the selected policy; check exclusions and coverage limits.
Can all travel agencies distribute insurance?
No. Insurance distribution can require authorisation, registration, training or an eligible legal arrangement.
Insurance products, distribution permissions, insurer and intermediary disclosures must be verified for each market before this service is offered for sale.
LET’S WORK TOGETHER
Add travel insurance to your travel portfolio.
Explore how VoyAccess can support your agency with complementary travel services.