Airport services play an important role at both ends of a journey. A customer may need a place to leave a vehicle before flying, and ground transportation on arrival at the destination.
Start with the itinerary
Parking may be especially relevant to travellers who drive to the departure airport. Transfers can be useful when a destination is unfamiliar, when passengers carry significant luggage or when arrival times make public transport inconvenient.
Explain differences clearly
Parking products may include terminal parking, off-airport Park & Ride or Meet & Greet services. Transfers may be private, shared or group-based. These product types differ in price, meeting instructions and eligibility.
Review conditions
Pickup procedures, flight-delay policies, opening hours and cancellation deadlines can affect the customer experience. Clear pre-trip instructions are an important part of delivering the service responsibly.
Make the offer timely
Agencies can make these services available during the initial travel planning process rather than introducing them at the last minute. That gives customers more opportunity to compare options and make informed choices.